Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Online Control Panel you will find a comprehensive Help Center section offering multiple articles and commonly asked questions. They are compiled by our support team of knowledgeable techs. Just type in your question and our smart software will provide you with the best possible answer.

  • Top quality support service

  • Video Tutorials

  • If you would like to watch how a task is executed or how a problem is settled, rather than just reading about it, have a look at our compilation of instructional video tutorials. They cover various different topics and will help you quickly learn how to work with our Online Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24/7 customer service and a one–hour response guarantee. Our expert tech support engineers will be available 24–7–365 to answer your queries and to remedy any problem that you could have. Simply submit a support request from the Help section and we’ll reply back to you extremely quickly.