Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 60 min response time warranty for each trouble ticket or e–mail that you send to the client service team. We’ll rapidly respond to all the general enquiries and forward right away the matter to our administrators in case additional assistance is needed. If you take advantage of our Managed Servers package, we’ll carry out any of the included server administration services at a time that has been agreed upon earlier.
An Outstanding Customer Care Service
We will be available to you 24–7 to reply to any inquiries that you may have pertaining to our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require help with server administration procedures, you can examine our Managed Servers package, which includes data backup hard disk space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
An Easy–to–Navigate Help Section
Our Online Control Panel was installed by default for each dedicated web hosting plan. Among its features is a very handy integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the instructional articles have video versions which show all the operations that you can perform in a very illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each section of the hosting Online Control Panel.