If you've ever had a web hosting account before or you've dealt with any other kind of online service, you're probably well aware from personal experience that for many things it's better to consult with a live person on the telephone instead of exchange support tickets or emails. If you'd like to learn more about a specific service before you buy it or when something small has to be done, for example, it'll be easier and quicker to do it live. When you have the option to get in touch with representatives over the phone, it's also very likely that you're dealing with an actual website hosting provider, not just a reseller. The level of support that you can get on the telephone differs between different suppliers - from common issues to professional technical support. Generally the majority of suppliers offer pre-sales assistance and first level telephone support, while more complex tech issues are handled through email and tickets.
Phone Support in Web Hosting
Because we have live telephone support 14 hrs per day, you're able to call us and talk with one of our customer support agents to get more information about any of the web hosting plans that we supply and ensure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we now have phone numbers on three continents and you'll be able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you are already a customer, you will be able to call us about general and billing matters, and about some tech ones. In case the problem is strictly technical or it needs more time to analyze, you'll have to employ our ticketing system, which will enable both you and our technical support crew to track the information given by each side.