If you have a site, a problem may always crop up and it does not automatically need to be connected to the web hosting service. For instance, something can go wrong when you bring a script up to date or some vital content could be modified or deleted incidentally. No matter what the essence of the problem may be, you’ll have to get in touch with the respective support staff and ask them to retrieve a backup or to help you resolve the problem that you are confronting. How quickly they will do this will predetermine the amount of time that your websites will be offline. For particular websites such as community web portals or online shopping portals, a lengthened unreachability can often mean losing clients and money. Having said that, it is rather important for you to use the services of a company that offers not only a very good customer care service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

Our web hosting plans come with a 1-hour reply time guarantee, which means that no matter what question or predicament you might have, we will always be there to help you. As a matter of fact, it rarely takes more than half an hour to get an issue solved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff reps will be at your service 24/7, even on weekends and national holidays, which suggests that you’ll get quick support at any time. We are aware of just how costly time can be, so by the time we respond to your email or support ticket, we’ll have probed into the matter and, if we haven’t resolved it, we will provide you with more info on what you have to do on your end, when the case demands this. With our support service, you can rest assured that there will be somebody to assist you instantaneously, irrespective of what time it is.