If you have a site, a problem may always crop up and it does not automatically need to be connected to the web hosting service. For instance, something can go wrong when you bring a script up to date or some vital content could be modified or deleted incidentally. No matter what the essence of the problem may be, you’ll have to get in touch with the respective support staff and ask them to retrieve a backup or to help you resolve the problem that you are confronting. How quickly they will do this will predetermine the amount of time that your websites will be offline. For particular websites such as community web portals or online shopping portals, a lengthened unreachability can often mean losing clients and money. Having said that, it is rather important for you to use the services of a company that offers not only a very good customer care service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

Our web hosting plans come with a 1-hour reply time guarantee, which means that no matter what question or predicament you might have, we will always be there to help you. As a matter of fact, it rarely takes more than half an hour to get an issue solved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff reps will be at your service 24/7, even on weekends and national holidays, which suggests that you’ll get quick support at any time. We are aware of just how costly time can be, so by the time we respond to your email or support ticket, we’ll have probed into the matter and, if we haven’t resolved it, we will provide you with more info on what you have to do on your end, when the case demands this. With our support service, you can rest assured that there will be somebody to assist you instantaneously, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take full advantage of our amazingly fast support services. You will obtain a reply to any support ticket opened via the web hosting Control Panel or e-mail sent to our tech and customer support team in no more than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. Often, it takes much less time to examine and solve a problem. We will provide you with more information in case the solution entails something that needs to be done on your end. In case you contact us during weekends or legal holidays, the response time will be absolutely the same and given the fact that our support staff is working 24-7, you will get immediate assistance for virtually any general, billing or technical issue regardless of the hour at which you contact us.