There are a handful of ways to touch base with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a trouble ticket system. It’s the easiest form of correspondence for a number of reasons. In the event that no help desk team member is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably hit home. On top of that, you can copy/paste extensive pieces of information without the need to worry about typos, and in case a certain issue needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in one and the same location, so each party can always see the steps taken by the other one. The downside of using tickets to contact your hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you have to supply info or to adhere to guidelines, you’ll need to use no less than two different accounts and this number might rise in case you desire to manage a handful of domain names. Additionally, lots of hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Web Hosting

In contrast to what you may find with a lot of other web hosting companies, the trouble ticket system that we’re using with our web hosting plans is an indivisible part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to remember different login credentials, since you’ll be able to manage both your tickets and the hosting account itself in one location. So, in case you have a query or stumble upon a problem, you can get in touch with our customer care staff members right away. Our ticketing system includes an intelligent search option. This suggests that even in case you’ve opened a vast number of tickets through the years, you will be able to track down the one that you need without any efforts. Moreover, you can see knowledge base recommendations for tackling commonly faced difficulties.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated hosting plans, which goes to say that you won’t need one more platform to touch base with our client service team – you can do this on the spot in case you come across a challenge. Posting a new ticket takes a couple of clicks and finding an older one is just as easy. With our clever search box, you can swiftly find any ticket that you’ve posted in the past. You can post a ticket at any given moment since our tech support staff representatives are working night and day and answer in no more than sixty minutes, even though it rarely takes this much to obtain support. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about using two or more platforms to fix a simple problem.