Integrated Ticketing System in Web Hosting
In contrast to what you may find with a lot of other web hosting companies, the trouble ticket system that we’re using with our web hosting plans is an indivisible part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t need to remember different login credentials, since you’ll be able to manage both your tickets and the hosting account itself in one location. So, in case you have a query or stumble upon a problem, you can get in touch with our customer care staff members right away. Our ticketing system includes an intelligent search option. This suggests that even in case you’ve opened a vast number of tickets through the years, you will be able to track down the one that you need without any efforts. Moreover, you can see knowledge base recommendations for tackling commonly faced difficulties.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated hosting plans, which goes to say that you won’t need one more platform to touch base with our client service team – you can do this on the spot in case you come across a challenge. Posting a new ticket takes a couple of clicks and finding an older one is just as easy. With our clever search box, you can swiftly find any ticket that you’ve posted in the past. You can post a ticket at any given moment since our tech support staff representatives are working night and day and answer in no more than sixty minutes, even though it rarely takes this much to obtain support. With the Hepsia Control Panel, you’ll have everything in one place and you can forget about using two or more platforms to fix a simple problem.