The client support that you will get from your web hosting provider is very important, no matter if you have pre-sales questions and you aren't a client yet, or you've got some technical issue with an existing account. Prompt and accurate info about a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a real website hosting provider not from a reseller. When you purchase a hosting account via a company that does not own its servers and it cannot access them immediately, it's very likely that you'll wait for a few days to receive an answer to any kind of query, thus your web sites may remain offline for quite a while. Alternatively, a company that provides numerous means of communication and has a tech support team available all the time can assist you right away and help you minimize or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Web Hosting
Our web hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services before you make a purchase or you are a current client and you have any question or a difficulty, you will be able to contact us at any time, which includes holidays and weekends. We have multiple channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical matters or any troubles which require extra time to research and resolve. Unlike a number of other website hosting suppliers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, therefore no matter what your trouble is, it will be resolved on time and you won't waste days so as to have something fixed.