24/7 Customer Support in Web Hosting
Our web hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services before you make a purchase or you are a current client and you have any question or a difficulty, you will be able to contact us at any time, which includes holidays and weekends. We have multiple channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical matters or any troubles which require extra time to research and resolve. Unlike a number of other website hosting suppliers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, therefore no matter what your trouble is, it will be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive quick assistance, particularly if your web site is not working efficiently for some reason. All of our semi-dedicated hosting plans come with 24/7 customer and tech support, consequently in case anything happens, you'll be able to use several methods to let us know - phone line with a couple of local numbers around the world, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and common issues, so that in case you do not have an account yet, for example, you're able to find more info for our services, or we will assist you with uncomplicated technical issues. The second two methods are for strictly tech issues or everything which is more time-consuming since it's much easier track the communication between you and our tech support team. The guaranteed maximum reply time for them is just 1 hour, the typical one - 15-20 minutes, so you will not need to wait for a whole day in order to get assistance like you may need to do with other providers.
24/7 Customer Support in VPS Servers
Using our VPS web hosting plans, you'll never need to wait for more than 1 hour to receive help for any issue that you may have with the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the support tickets which you open from your billing Control Panel or emails which you send to our tech support crew. We also have local phone numbers in a couple of countries around the globe and a live chat service where we can easily help you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the different means of communication, so whatever your question or issue is, there's always somebody to help you out without delay. In case you need assistance with third-party software, that you cannot install or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will enjoy quick support when you purchase a dedicated server through our company. Our customer and technical support crews are online 24/7/365, therefore when you open a ticket via your billing account or you send an e-mail message related to any problem with the server or the pre-installed software on it whatever the time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the best option in case the issue in question requires a longer period of time to be solved or if it needs to be sent to our administrators, since it is easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to give us a call or talk to a live agent using our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also help you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.